NDS external solutions

Privacy policy

1. Introduction
NDS External Solutions PTY LTD (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or use our services.

By using our Website or services, you consent to the practices described in this Policy.

2. Information We Collect
We may collect the following types of information:

Personal Information
Full name
Email address
Phone number
Business name
Billing address
Payment details (processed via third-party providers)
Business Information
Business goals
Operational details
Workflow information
AI implementation needs
Technical Information
IP address
Browser type
Device information
Pages visited
Cookies and usage data

3. How We Collect Information
We collect information when you:

Submit contact forms
Purchase services or tools
Book consulting sessions
Subscribe to emails
Communicate with us
Browse our website
We may also collect information automatically through cookies and analytics tools.

4. How We Use Your Information
We use your information to:

Provide and deliver services
Process payments
Communicate with you
Improve our offerings
Provide consulting and AI implementation support
Send updates, marketing, and educational content (you may opt out anytime)
Prevent fraud and unauthorized transactions
We do not sell your personal information.

5. Payment Information
Payments are processed through secure third-party payment processors. We do not store full credit card details on our servers.

However, transaction data such as:

Purchase amount
Date
Payment confirmation
IP logs
may be retained for fraud prevention and chargeback defense purposes.

6. Data Retention
We retain personal information:

As long as necessary to provide services
For legitimate business purposes
To comply with legal obligations
To defend against disputes or chargebacks
If you request deletion, certain data may still be retained where legally required.

7. Chargeback & Fraud Protection
To protect our business against fraud and unauthorized disputes, we may retain:

IP address logs
Transaction timestamps
Signed agreements to Terms & Conditions
Email communications
Service access records
This information may be shared with payment processors or legal authorities in the event of a dispute.

8. Third-Party Services
We may use third-party platforms to operate our business

These third parties operate under their own privacy policies. We are not responsible for their independent practices.

9. Cookies & Analytics
We may use cookies and tracking technologies to:

Analyze traffic
Improve website performance
Understand user behavior
Enhance marketing efforts
You can disable cookies through your browser settings, though some features may not function properly.

10. Marketing Communications
If you opt in to receive communications:

You may receive newsletters, updates, and promotional content.
You may unsubscribe at any time using the unsubscribe link in emails.
We will not send unsolicited marketing without consent where required by law.

11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of online transmission is 100% secure. By using our services, you acknowledge and accept this risk.

12. International Data Transfers
Your information may be stored or processed outside Australia through third-party service providers. By using our services, you consent to such transfers.

13. Your Rights (Australia)
Under Australian privacy law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Make a complaint regarding privacy practices
To exercise these rights, reach our customer support on whatsapp: 61485939685

14. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

15. Limitation of Liability
To the maximum extent permitted by law, NDS External shall not be liable for:

Unauthorized access due to factors beyond our control
Security breaches of third-party providers
Losses resulting from user negligence

16. Updates to This Policy
We may update this Privacy Policy at any time. Continued use of the Website constitutes acceptance of any changes.

17. Contact Information
For privacy-related inquiries, please contact our customer support on whatsapp: 61485939685